Shipping policy

Shipping policy

Where we ship
We currently ship within the United States. If you need international shipping, email us before ordering and we’ll confirm whether we can fulfill it.

Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You’ll get a confirmation email when your order is placed, and another when it ships with tracking (when available).

Delivery estimates
Once shipped, delivery typically takes 3–7 business days within the U.S., depending on your location and the carrier. These are estimates, not guarantees — delays can happen with weather, carrier volume, or address issues.

Shipping rates
Shipping options and rates are calculated at checkout based on your address and order. If a free-shipping promo is running, it’ll show at checkout.

Wrong / incomplete address
Please double-check your shipping address at checkout. We’re not responsible for packages lost or delayed because of an incorrect or incomplete address. If a package is returned to us as undeliverable, contact us and we’ll help with re-shipment (extra shipping may apply).

Lost or damaged in transit
If tracking shows delivered but you don’t have it, or the package arrives damaged, contact us within 7 days of delivery (or expected delivery) at profitbydre@icloud.com with your order number and photos if damaged. We’ll work with the carrier and make it right when we can.

Order changes
Need to change an address or cancel? Email us ASAP at profitbydre@icloud.com. Once an order is marked shipped, we usually can’t change it.

Questions
Shipping questions → profitbydre@icloud.com